In an emergency, what if the person you need to contact has their phone switched off or is unavailable? When your business is at stake, you cannot wait for them to respond. Specifically designed for time critical messaging applications, escalate allows organisations to automatically notify their mobile workforce of an incident according to a user-defined sequence and set of conditions.
Faster response
escalate helps minimise the business impact of an incident or service failure by ensuring the relevant personnel are informed and taking corrective action. Messages will automatically be re-routed to alternative contacts or destinations until it they are successfully delivered or acknowledged. Real time reporting tools make it easy to keep track of every step of the escalation.
Features:
- Multiple escalation scheme management
- User-defined rules for sequencing and escalation
- Live management of fallback lists
- Remote escalation initiation
- Automatic notification of escalation completion
- Real time escalation audit trail
Flexibility
Message escalation can be based on actual delivery to a mobile device or a user-defined acknowledgment from the recipient. If the control panel is unavailable, escalations can be initiated remotely using a mobile device
Aid decision making
Clear, real time visibility of an escalation in progress keeps responsible staff informed of the situation and allows them to make time critical decisions.
Improve your organisation’s business continuity
Used as part of your business continuity management process, planners can evaluate the time to resolve an incident, allowing for better quality planning and development of contingencies.
Contact us
For more information call us on 0844 811 0080 or visit www.pageone.co.uk
